If you have ordered larger furniture items, they will be sent using our specialist delivery partner ArrowXL. These should take 10-14 business days. These lead times are estimates and are subject to change during busy periods. Unfortunately, we are unable to offer deliveries guaranteed by a specific date.
ArrowXL will be in contact within two working days of your order being processed to organise a suitable delivery date.
24 hours before your chosen delivery date, you should receive an SMS confirming that your delivery will be attempted between 7am - 9pm the following day. On the morning of your delivery, you'll receive an SMS with an allocated 2 hour time slot and your delivery driver will call when they're approximately 30 minutes from your location.
If you have a query about a delivery with ArrowXL please call them on 0333 212 1708. You can also track your order via the SMS Arrow have sent you or visit https://www.arrowxl.co.uk/
If your order has failed delivery ArrowXL will contact you as soon as the order is able to be re-booked.