Delivery

As the festive season approaches, our delivery partners experience a significant increase in demand. To help ensure your little ones’ new furniture arrives in time for Christmas, please take note of our important Christmas cut-off dates:

• Smaller parcel orders(DHL/DX): Any orders placed after 16th December cannot be guaranteed for delivery before Christmas. While we will do our very best, increased seasonal volumes may lead to delays.

• Larger orders 2-man deliveries(AIT): For all large furniture orders placed after 16th December, we are unable to guarantee a pre-Christmas delivery slot. Two-man delivery routes and schedules fill up quickly during December, so early ordering is strongly recommended.

To keep the magic alive and avoid any Christmas Eve surprises, we recommend placing your orders as early as possible. 

Thank you for letting us be part of your family’s festive season — we’re excited to help make your home feel extra special this Christmas!✨

The below lead times are estimates and are subject to change during busy periods. Unfortunately, we are unable to offer deliveries guaranteed by a specific date.

Small furniture pieces are split between DHL and DX, depending on the size of the item. Orders sent via DHL should arrive within 2-5 business days or those sent via DX should reach you in 3-7 business days.

Bedding and Hardware are sent via Royal Mail and should take 4-5 business days.

Please expect small furniture and accessories to be delivered separately to large furntiure.

If you have ordered larger furniture items, they will be sent using our specialist delivery partner AIT. These should take 7-10 business days. These lead times are estimates and are subject to change during busy periods.

AIT will be in contact within two working days of your order being processed by us to organise a suitable delivery date.

The evening before your chosen delivery date, you will receive an SMS confirming a 2 hour delivery slot. On the day of your delivery, your delivery driver will call when they're approximately 45 minutes from your location.

If you are unavailable to receive your scheduled delivery, you will incur a charge prior to any attempt to reschedule the delivery.

We offer free delivery for orders above £50.

There will be a £4.95 delivery fee for orders under £50.

Our delivery partners add a surcharge to certain postcodes. Deliveries to all postcodes starting G, EH, ML, KA, DG & TD incur a £15 delivery charge. Deliveries to all postcodes starting KW, IV, AB, PH, DD, KY, FK & PA incur either a £15 or £20 delivery charge depending on the items in your basket. Charges will be calculated at checkout. These deliveries may also take longer than 10 days. 

Unfortunately, we do not offer delivery to Isle of Man, Channel Islands, Republic of Ireland or outside of the UK.We

If you’ve pre-ordered an item, it will be dispatched shortly after the estimated date displayed on our website when you placed your order. Please note that this date is an estimate only, as shipments can sometimes be delayed due to circumstances beyond our control.

Once the stock arrives at our warehouse, your order will be sent to one of our nominated delivery partners who will arrange delivery. You’ll receive an email notification as soon as your order has been dispatched.

If your order includes an item that’s out of stock, your order will be held until all items are available. If you’d prefer to receive the available items sooner, please get in touch via our Contact Form or email info@boori.co.uk and we’ll be happy to assist.

Please note, if you have ordered a bundle, we are unable to part deliver these.

We want you to be happy with your purchase. If you change your mind, you can return any unwanted items as long as they are unused and in their original packaging. Please see our full returns information here.

In some cases, a collection fee may apply:

• 1 piece of furniture - £47.00
• 2 pieces of furniture - £76.00
• 3 or more pieces of furniture - £100.00
• Smaller items (including guard panels & mattresses) - £22.50

These charges only apply when you return an item because you’ve changed your mind or it doesn’t meet your personal requirements.

If your item is faulty or damaged, you will not be charged for the return or collection.

Please note: Our couriers (DHL and DX) are authorised to leave your parcels in a safe place if no-one is available to receive them.

When your order arrives, please check that you’ve received the correct number of boxes. If anything is missing, contact us right away at info@boori.co.uk.

Even if you don’t plan to use your furniture immediately, we ask that you inspect all items within 14 days of delivery.

If you notice any faults or defects, please submit a warranty claim. Unfortunately, we’re unable to accept reports of issues made after 14 days from delivery, unless there are exceptional circumstances.

Please keep all original packaging until you’re completely satisfied with your order. Any items being returned or replaced must be in their original packaging.

If any property damage occurs during delivery, please contact us within 5 working days. For full details on how to make a claim, see our Returns page.