Frequently Asked Questions

Below you'll find some questions we are commonly asked at Boori. If your question is not here, please feel free to contact our Customer Services team.

FAQs

What do I need to do when I receive my Boori order?

When you receive your Boori order, please check with the delivery crew that you have signed for and accepted delivery for the correct number of boxes. If you are missing a box, please contact us immediately on info@boori.co.uk so we can assist you.

All items need to be checked within 14 days of being delivered.

Please do not dispose of any boxes until you are happy with your order. Any items that need to be returned or replaced strictly need to be returned in the original packaging.

I'm missing parts of my order, what do I do?

If you are missing a box or any parts, please contact us immediately on info@boori.co.uk so we can assist you.

Please do not dispose of any boxes until you are happy with your order. Any items that need to be returned or replaced strictly need to be returned in the original packaging.

How do I make a return?

Please see our full returns policy here.

It is important to note that you should not dispose of any boxes until you are happy with your order, as any items that might need to be returned or replaced will need to be in the original packaging.

What safety standards do your cot beds and mattresses meet?

Your little one’s safety is the most important consideration when choosing a cot bed, that’s why all our cot beds meet EN 716-1-2:2017 & BS 8509:2008+A1: 2011. They’ve been tested with specialist machines designed to ensure they’re fit to withstand the wobbles, jumps, knocks and bumps of family life.

All our cot & cot bed mattresses meet BS EN 16890:2017. They’re tested to ensure they offer maximum support and comfort for your baby.

What safety standards do your beds meet?

You and your little one’s safety is the most important consideration when choosing a bed, that’s why our beds meetEN 1725:1998. Our bunk and loft beds meetEN 747-1 & 2:2012+A1:2015.They’ve been tested with specialist machines designed to ensure they’re fit to withstand the wobbles, jumps, knocks and bumps of family life.

What is your furniture made from?

We care passionately about our planet and your home, that’s why we use sustainable materials wherever possible and adopt processes that reduce our impact on the environment. Our timber is sourced from FSC-certified plantations and our paint finishes are nursery-friendly for complete peace of mind.

We use state-of-the-art laser measuring technology to optimise our wood and use as much of it as possible. As less timber is wasted, we use fewer trees to make our products.

What size mattress do I need?

Boori cots require a mattress size of 119cm x 65cm.

Boori Oasis Oval Cot requires a mattress size of 119cm x 64cm x 8cm.

Boori cot beds are a unique size, please ensure you purchase the correct sized mattress. Current cot beds require a 132cm x 70cm cot bed mattress.

Boori Expandable™ Single Bed requires a mattress size of 90cm x 190cm.

Boori Convertible Plus™ Double Bed requires a mattress size of 190cm x 135cm.

Boori King Single Bed requires a mattress size of 202cm x 106cm.

I'm missing hardware or parts for my Boori product, can you help?

We have a selection of hardware including bolts, available here on our website.

Alternatively, if you require a full bolt pack and would like to place an order please call us on 01635 295670 and we can take your order and payment over the phone.

So we can identify your cot bed you might need to send a picture of the end panel to info@boori.co.uk and we will then be able to confirm the model you have.

If you’re missing a part of your Boori product, please contact us and we will try to source a replacement for you. Please note this isn’t always possible with older pieces of furniture.

How do I adjust my wardrobe doors?

If you have assembled your Boori wardrobe yourself, you might notice that the doors have a gap between them. Don't worry, this is easily solved by adjusting the hinges.

Use the centre screw to adjust the doors from side to side. Turning the screw in a clockwise direction moves the door closer to the edge of the cabinet. You can adjust both the top and bottom hinge to move the doors closer together or further apart.

If you loosen the top and bottom screws, the hinge backplate can be moved up or downwards.