Make a Warranty Claim

All Boori products come with a manufacturer's warranty as testimony to the quality and longevity of our products. If you'd like to make a claim, please ensure you've read through the warranty document supplied at the time of purchase, then fill in the below form.

To help us process  your claim quickly and efficiently, please fill in as much information as possible below. Your assembly guide is a handy reference if you need to determine the name of affected parts.

Warranty FAQ's

How long is the warranty period? 
  • Any discontinued, ex-display or clearance items come with a one year warranty only. Please see our warranty reference table here
  • The warranty period depends on the product purchased. This can be found in the warranty document in the product’s packaging. If you have lost this document, you can usually find the warranty duration on the product’s information page on the website. If your item is no longer on the website, you can contact us at 
  • The warranty period begins from the date of delivery. If you cannot provide documentation indicating the delivery date, the warranty period will instead begin from the original date of purchase. 
What is covered by the warranty? 

Only manufacturing faults or defects. 

The following are not covered by the warranty:  

  • Normal wear and tear including teething marks 
  • Damage caused by improper use, cleaning, transportation, storage, or negligence 
  • Damage caused by modifications to the product, or failure to follow assembly or care instructions correctly 
  • Damage caused by exposing the product to harsh conditions eg. strong sunlight, extreme temperatures, damaging chemicals, too much moisture 
  • Faults in products that have been sold “As is” or faults which you have been made aware of prior to purchase 
How do I get a 2 year warranty extension? 

Simply register your product on our site. You will need to provide proof of purchase and contact information. Please note that this extension can only be applied once to a product.

Which products qualify for the 2 year warranty extension? 

This extension only applies to timber products that come with a three year warranty. This extension does not include five year warranty products, mattresses, or any discontinued or clearance items.

How soon must I register my product to qualify for the extension? 

You must register your product before its initialthree year warranty period expires. The warranty period begins from the date of delivery. If you do not have documentation indicating delivery date, the warranty period begins from the date of purchase.

How do I make a claim under warranty? 

Your warranty claim can be lodged by filling in the form on this page. 

Please be aware all warranty claims require you to have proof of purchase and warranties are not transferable. You must be the original purchaser of the product. 

How will you handle my warranty claim? 

We will assess the warranty claim to determine if it is valid. If we deem the claim is valid, we shall, at our discretion, determine how to proceed with the claim, and will contact you with these details.

Who will cover the expenses associated with a warranty claim? 

If you are pursuing a warranty claim, you must pay for all expenses involved in sending the products back to us. 

If your warranty claim is valid, we will cover the expenses incurred in sending replacement parts to your address, or the address of the store you lodged your warranty claim at.