Register Warranty

Boori builds durable products for family life, backed by a manufacturer's warranty. By registering your product with us, we'll be able to quickly retrieve your details in the event of a claim.

For timber products with a 3 year warranty, you can extend your manufacturer's warranty by 2 years.
Please note this doesn't include discontinued or clearance items.

Please provide as much information as possible for us to find your purchase details. Check the supplied warranty document for warranty information.

Warranty FAQ's

How long is the warranty period?
  • The warranty period depends on the product purchased. Please see our warranty reference table. Further information can be found in the warranty document in the product’s packaging. If you have lost this document, you can usually find the warranty duration on the product’s information page on the website. If your item is no longer on the website, you can contact us at 
  • The warranty period begins from the date of delivery. If you cannot provide documentation indicating the delivery date, the warranty period will instead begin from the original date of purchase. 
  • Any discontinued, ex-display or clearance items come with a one year warranty only.
What is covered by the warranty?

Only manufacturing faults or defects.

The following are not covered by the warranty:

  • Normal wear and tear including teething marks
  • Damage caused by improper use, cleaning, transportation, storage, or negligence
  • Damage caused by modifications to the product, or failure to follow assembly or care instructions correctly
  • Damage caused by exposing the product to harsh conditions eg. strong sunlight, extreme temperatures, damaging chemicals, too much moisture
  • Faults in products that have been sold “As is” or faults which you have been made aware of prior to purchase
How do I get a 2 year warranty extension?

Simply register your product on our site. You will need to provide proof of purchase and contact information. Please note that this extension can only be applied once to a product.

Which products qualify for the 2 year warranty extension?

This extension only applies to timber products that come with a three year warranty. This extension does not include five year warranty products, mattresses, or any discontinued or clearance items.

How soon must I register my product to qualify for the extension?

You must register your product before its initial three year warranty period expires. The warranty period begins from the date of delivery. If you do not have documentation indicating delivery date, the warranty period begins from the date of purchase.

How do I make a claim under warranty?

Your warranty claim can be lodged here.

Please be aware all warranty claims require you to have proof of purchase and warranties are not transferable. You must be the original purchaser of the product.

How will you handle my warranty claim?

We will assess the warranty claim to determine if it is valid. If we deem the claim is valid, we shall, at our discretion, determine how to proceed with the claim, and will contact you with these details.

Who will cover the expenses associated with a warranty claim?

If you are pursuing a warranty claim, you must pay for all expenses involved in sending the products back to us.

If your warranty claim is valid, we will cover the expenses incurred in sending replacement parts to your address, or the address of the store you lodged your warranty claim at.