We want to make buying your child's furniture an exciting and easy experience but sometimes accidents do happen. If your item is faulty or was damaged in transit, you must let us know within 14 days of receipt and we will replace the part free of charge.
If you let us know after 14 days of receipt, an investigation will be carried out. If it is confirmed to be a manufacturing fault, then the part will be replaced free of charge. If it is not proved to be a manufacturing fault or transit damage, we will ask you to cover the cost of the replacement part.
If reported over 30 days after receipt of the product, you will need to cover the cost of the replacement part.
We want your Boori products to last for generations, so we will replace, at your cost, any item which suffers accidental damage at any time during its lifespan if stock is still available. To get replacement parts, please call our customer service team on 01635 8295670 between 9.00am and 5.00pm Monday to Friday (excluding public holidays) or email firstname.lastname@example.org.
Boori endeavour to hold coordinating components for the duration of the guarantee period. If specific colours are not available then a coordinating colour will be used. Solid wood may fade and discolour slightly during normal use and we cannot guarantee that replacements will be an exact match to original components.