Returns

We hope you love your new furniture but if you do change your mind, any item purchased from boori.co.uk can be returned for a refund within 14 days of receipt.

In order for us to process your return, you must fill out our online returns form.

To qualify for a refund, the goods must be returned in an unused condition, in the sealed original packaging and complete with all original parts and accessories. Any products originally sealed for health protection and hygiene reasons must be returned unopened and with the original seal intact.

In line with our consumer terms, the cost of returning unwanted* products is the responsibility of the customer. Customers can arrange this themselves, or can use our preferred collection partner. Charges for using our preferred partner are as follows and will be deducted from your refund:

• 1 piece of furniture - £47.00
• 2 pieces of furniture - £76.00
• 3 or more pieces of furniture - £100.00
• Smaller items (including guard panels & mattresses) - £15.00

*if products are faulty, we cover the cost of return

If you wish to cancel an order before it has been delivered please contact our customer service team as soon as possible or email info@boori.co.uk.

If you contact us within the 7 day cooling off period from the day we receive the order, and you haven't confirmed your delivery date with our nominated delivery company, there will be no charge.

If you have confirmed your delivery and you wish to cancel, this will be subject to a cancellation and restocking fee at the rates below:

• 1 Piece £39
• 2 Piece £63
• 3 Piece £83
• Accessories £15

These charges will be deducted from your refund.

Any amendments made to an order once it has been booked for delivery may also incur a charge.

We want to make buying your child's furniture an exciting and easy experience but sometimes accidents do happen. If your item is faulty or was damaged in transit, you must let us know within 14 days of receipt and we will replace the part free of charge.

If you let us know after 14 days of receipt, an investigation will be carried out. If it is confirmed to be a manufacturing fault, then the part will be replaced free of charge. If it is not proved to be a manufacturing fault or transit damage, we will ask you to cover the cost of the replacement part.

If reported over 30 days after receipt of the product, you will need to cover the cost of the replacement part.

We want your Boori products to last for generations, so we will replace, at your cost, any item which suffers accidental damage at any time during its lifespan if stock is still available. To get replacement parts, please use our form or email info@boori.co.uk.

Boori endeavour to hold coordinating components for the duration of the guarantee period. If specific colours are not available then a coordinating colour will be used. Solid wood may fade and discolour slightly during normal use and we cannot guarantee that replacements will be an exact match to original components.

Products must be sealed in their original packaging to be collected. Our collection service partners will not take unpacked items.

In line with our consumer terms, a collection charge may apply for us to pick up unwanted items. This is dependent on the circumstances of your collection request. Please see below the current approximate charges.

• 1 piece of furniture - £47.00
• 2 pieces of furniture - £76.00
• 3 or more pieces of furniture - £100.00
• Smaller items (including guard panels & mattresses) - £15.00

If you have any questions on this, please contact our customer service team.

We know how important home is to our customers, that's why we will always help you claim compensation if our chosen delivery company accidentally damage your property while completing a delivery.

Please report any property damage which may have occurred during your delivery within 5 working days from the date of delivery.

Please provide as much information as possible, including images, and email them to info@boori.co.uk.

We will forward this information to Arrow XL and submit a claim.

Arrow XL will then contact you directly to process the claim. This can take up to 30 days.